What is the return policy?

Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange. The product must be unused, in its original packaging, and in resalable condition. To initiate a return, customers need to contact our customer service team with their order number and reason for return. We will provide a return authorization number and further instructions. Please note that some items, such as underwear and perishables, are not eligible for return due to hygiene reasons. Additionally, customers are responsible for return shipping costs unless the item received was damaged or incorrect. Once we receive the returned product and confirm its condition, we will process the refund or exchange within a reasonable timeframe.