What is your return policy?

Our return policy at Envelopemall.com is designed to ensure customer satisfaction. We offer a 30-day return window, starting from the date of purchase. If you are not completely satisfied with your order, you may return the items for a refund or exchange, excluding any shipping costs. To be eligible for a return, the products must be unused, in their original condition, and in the original packaging. Custom printed or personalized items cannot be returned unless there is an error on our end. To initiate a return, please contact our customer service team who will provide you with a return authorization number. Once we receive the returned items, we will process your refund or exchange promptly. Please note that certain restrictions may apply, and it is recommended to review our full return policy for more detailed information.