What should I do if I receive the wrong item?

If a customer receives the wrong item from Earthscape 2000, the first step is to carefully review the order confirmation and the item received. This comparison can help confirm the discrepancy. Next, it is advisable to check the Earthscape 2000 website for any specific instructions regarding incorrect shipments. Often, companies have a dedicated section for returns or exchanges that outlines the necessary steps. Generally, customers may need to initiate a return process, which could involve contacting customer service or filling out an online return form. Providing details such as the order number and photographs of the received item can facilitate a smoother resolution. It is also important to follow any provided guidelines for shipping the incorrect item back. Resolving such issues is usually a straightforward process, and many customers find it helpful to stay informed about return policies, which can often be found on the company's website.