What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product from EarthTechProducts.com, the best course of action is to address the issue promptly. Typically, customers are encouraged to inspect their orders immediately upon arrival, as it helps in identifying any damages that may have occurred during shipping or if the product is not functioning as expected. Earth Tech Products usually provides a return policy that includes guidelines for such situations, which may involve returning the item for a refund or exchange. It is advisable to keep the original packaging, as it may be required for a successful return. For specific instructions, including how to initiate a return or exchange and any necessary documentation, you should refer to the policies listed on the website. Additionally, contacting customer service can often provide personalized assistance. Contact information is usually available on the EarthTechProducts.com website, so be sure to consult that section for further steps to ensure a smooth resolution. Taking action quickly will help you resolve the situation efficiently.