What should I do if I received the wrong item?

If a customer receives the wrong item from ESPNShop.com, there are a few steps they can follow to resolve the issue. First, it is important to review the order confirmation email or account order history to verify that there was indeed a mix-up with the item received. Once the mistake is confirmed, they should check the return policy, which can be found on the current web page. This may provide specific guidance on how to initiate a return process for incorrect items. Typically, the return process will involve packaging the item securely and including any accessories or documents that were originally included. It is advisable to follow any instructions provided on the return label or shipping information. Finally, when returning the item, the customer should keep track of any tracking numbers or receipts. This will help ensure that the return is processed smoothly. If further assistance is needed, looking for contact information on the website can provide options for reaching out to customer service.