Yes, customers can often upgrade their devices while still under contract with EE. However, the specific terms and conditions regarding device upgrades may vary depending on the individual contract and the type of plan the customer is on. Typically, EE allows customers to upgrade if they have reached a certain point in their contract, for instance, after a minimum period has passed since the original device was purchased.
In many cases, customers may need to pay an additional fee for the new device, which can vary depending on the value of the chosen handset and any promotional offers available at the time of the upgrade. It is always advisable for customers to review their contract details or the most current information provided by EE to ensure they understand the upgrade process, any costs involved, and eligibility criteria. For precise information and options available for upgrades, visiting the official EE website may provide the most accurate and up-to-date guidance.