What should I do if my DualLiner product is damaged during shipping?

If you experience damage to your DualLiner product during shipping, it is essential to address the issue promptly to ensure a satisfactory resolution. First, inspect the package and the product immediately upon arrival. Take note of any visible damage on the exterior of the shipping box as well as any damage to the product itself. Next, it is advisable to retain the original packaging materials, as they may be necessary for any claims related to shipping damage. Many shipping and courier services require the damaged items and packaging to remain intact for them to conduct an investigation into the shipping incident. Documentation is critical in these cases. Take clear photographs of the damaged package and product to have a visual record of the condition in which they arrived. This may be helpful in any discussions regarding replacements or refunds. While it is not advisable to contact DualLiner directly, you may want to visit their official website to explore possible means of support or resources that can assist in resolving the issue. They may have guidelines or specific policies outlined that pertain to shipping damage and how to proceed. Ultimately, acting quickly and following the necessary steps will facilitate the resolution process, allowing you to get back to enjoying your DualLiner product as soon as possible.