What is your policy on faulty or damaged items?

Dribamboo.com takes customer satisfaction very seriously and has established a clear policy for handling faulty or damaged items. If a customer receives a product that is defective or damaged upon arrival, it is recommended to review the specific return and exchange guidelines stated on their website. Generally, customers are encouraged to report any issues with their orders as soon as possible, typically within a designated time frame from the date of delivery. This can facilitate a smoother resolution process. In most cases, customers may be required to provide photographic evidence of the issue, as this can help verify the problem and expedite the resolution. Dribamboo.com aims to replace or refund products that do not meet quality standards, ensuring customers are satisfied with their purchases. It is important to read through their return policy, as it should outline the steps for initiating a return or exchange, including any required documentation or shipping guidelines. For the most accurate and current information regarding their policy on faulty or damaged items, customers may wish to refer to the relevant section on the Dribamboo.com website.