What is your return policy?

Our return policy at DNA Footwear is designed to ensure customer satisfaction with their purchases. We accept returns within 30 days of the original purchase date for a full refund or exchange. The items must be unused, unworn, and in their original condition with all tags and packaging intact. To initiate a return, customers can contact our customer service team or visit any of our store locations. For online purchases, customers have the option to return items by mail or in-store. Please note that return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. We strive to process all returns as quickly as possible, typically within 7-10 business days.