What if I receive a defective or damaged watch?

If you receive a defective or damaged watch from Discountwatchstore.com, we have you covered. Our top priority is customer satisfaction, and we understand that receiving a faulty product can be frustrating. In such cases, we offer a hassle-free return and exchange policy. Simply contact our customer service within 14 days of receiving the watch, and we will guide you through the return process. We may ask for some details or pictures of the defect or damage to assess the issue thoroughly. Once we confirm the problem, we will provide you with the appropriate solution, which can include a full refund, exchange for a new watch, or repair depending on the availability and your preference. We strive to make your shopping experience smooth and enjoyable, and we are committed to resolving any issues promptly to ensure your satisfaction.