What is your return policy?

Our return policy at Directron.com allows customers to return products within 30 days of purchase for a full refund. The returned item must be in its original condition, including all packaging, manuals, and accessories. We require a copy of the original invoice or order confirmation as proof of purchase. Customers may be responsible for the return shipping costs unless the product is defective or incorrect. In such cases, Directron.com will cover the return shipping expenses. Refunds are typically issued within 5-7 business days of the return being received and processed. For items that are non-refundable, such as software or opened consumables, we offer exchanges or store credit. We strive to ensure customer satisfaction and make the return process as smooth and hassle-free as possible.