What is your return policy?

Our return policy at Dinodirect.com is customer-centric and hassle-free. We understand that sometimes products may not meet your expectations, so we offer a 30-day satisfaction guarantee. If you are unsatisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. We accept returns for most products as long as they are in their original condition and packaging. However, certain items such as lingerie, swimwear, and personalized products are non-returnable for hygiene and customization reasons. To initiate a return, simply contact our customer service team and provide your order details. We will guide you through the process and ensure a smooth return experience. Please note that return shipping fees may apply in some cases.