What if I receive a damaged or defective item?
Asked 6 months ago
If you receive a damaged or defective item from Despair.com, we deeply apologize for the inconvenience. We strive to provide high-quality products, but if something goes wrong, we are here to help. Please reach out to our customer support team within 30 days of receiving the item, and we will promptly assist you in resolving the issue. To expedite the process, provide detailed information about the damage or defect along with photos if possible. Our team will assess the situation and offer a suitable solution, which may include a replacement, repair, or refund. Your satisfaction is important to us, and we appreciate your understanding and cooperation in resolving any issues that may arise.
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