What is your return policy?

Our return policy at Danielsmith.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange. The item must be unused, in its original packaging, and accompanied by proof of purchase. We do not accept returns on opened or used art supplies, digital downloads, or gift cards. Return shipping costs are the responsibility of the customer, unless the return is a result of our error. Once your return is received and inspected, we will process your refund or exchange within 7 business days. If you have any further questions about our return policy, please don't hesitate to contact our customer service team.