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What can I do if I experience slow internet speeds?

Asked 5 months ago
Experiencing slow internet speeds can be quite frustrating, but there are several steps that one can take to troubleshoot the issue. First, it is advisable to conduct a speed test to confirm whether the actual speeds match the plan subscribed to with DNA Welho. This can help identify whether the problem lies with the connection itself or possibly with individual devices. Next, it is beneficial to restart the modem and router. This simple action can often resolve connectivity issues by clearing temporary glitches. Additionally, checking the connection of devices is important, as having too many devices connected can lead to reduced speeds. It may also be helpful to ensure that devices are using a stable connection, such as Ethernet, instead of relying on Wi-Fi, which can be more susceptible to interference. Checking for large downloads or background applications consuming bandwidth can also explain slow speeds. Furthermore, if using Wi-Fi, consider positioning the router in a more central location or reducing physical obstructions between the router and connected devices. If these steps do not improve the situation, it may be useful to consult the official DNA Welho webpage for further guidance and support options.
Answered Jun 24th 2025

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