What is the return policy for CyberPower Systems, Inc products?

CyberPower Systems, Inc offers a comprehensive return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the invoice date for a refund or replacement. To initiate a return, customers need to contact our customer service department to obtain a Return Merchandise Authorization (RMA) number. The returned product must be in its original condition, including all accessories and packaging materials. However, certain restrictions apply, such as non-refundable shipping charges and a 15% restocking fee for non-defective returns. CyberPower Systems, Inc aims to make the return process as smooth as possible, prioritizing customer needs while maintaining fair policies.