What if I received a defective or damaged item?

If you receive a defective or damaged item from Cuptainers.com, we apologize for the inconvenience and assure you that we will promptly resolve the issue. Please contact our customer service team within 48 hours of receiving the item. We may request you to provide photographs or additional information to assess the damage or defect. Once we verify the issue, we will either process a replacement or provide a refund based on your preference. It's important to retain the original packaging and any accompanying documentation for the claims process. Cuptainers.com is committed to ensuring your satisfaction, and we will do everything we can to rectify any defects or damages to your complete satisfaction.