What is the return policy for items purchased on Ctistore.com?

At Ctistore.com, our return policy aims to ensure your utmost satisfaction with your purchases. If you are unsatisfied with an item, you have 30 days from the date of purchase to initiate a return. The product must be unused and in its original packaging to qualify for a refund or exchange. To begin the return process, simply contact our customer support team, providing your order details and reason for return. Once your return is approved, you will receive a return label to ship the item back to us. Please note that shipping fees for returns are the responsibility of the customer, except in cases of damaged or defective products. Upon receiving the returned item, we will promptly process your refund or exchange, depending on your preference and the availability of the item.