What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Crowleymarine.com, the first step is to carefully assess the extent of the damage or defect. It is important to document the issue by taking clear photographs of the product, including any visible damage and the packaging. This documentation will be useful when addressing the situation. Next, the customer should consult the return and exchange policy detailed on the Crowley Maritime website. This policy typically outlines the procedures for reporting damage or defect and specifies the time frame within which customers should act. Most companies expect customers to report such issues promptly, so reviewing the policy will provide guidance on the necessary steps and any time limitations. Once the customer is familiar with the policy, they can initiate the return or exchange process. This typically involves contacting the customer service team or using an online return request form provided on the Crowleymarine.com website. Customers should include their order number, a detailed description of the problem, and any photographic evidence collected. Finally, customers should follow the instructions provided by the customer service team. This may involve returning the damaged product, and the appropriate shipping labels or return instructions would usually be provided in this communication. It is advisable to retain any correspondence related to the issue until it is fully resolved. For specific details or to find contact information, customers may want to explore the current web page dedicated to customer support or returns.