What is your policy on defective items?

Couturecandy.com takes the quality of their products seriously and strives to ensure customer satisfaction. If an item is deemed defective, the company typically has a clear policy in place to address such concerns. Customers are encouraged to thoroughly examine their purchases upon receipt. In the event that an item is found to be defective, it is advisable to document the defect with photographs and keep all packaging materials. Couturecandy.com generally allows customers to initiate a return or exchange process for defective items within a certain timeframe from the date of purchase. To begin the return process, customers often need to follow specific instructions provided on the current web page of Couturecandy.com. This may include filling out a return authorization form and shipping the defective item back to the designated address. Refunds or exchanges are usually processed after the return is received and inspected by the company. It is always a good idea for customers to review the return policy specifically outlined on the Couturecandy.com website, as policies may vary by item or based on promotional situations. There may also be specific instructions for different categories of products, so being well-informed will help customers navigate the process efficiently. For the most accurate and detailed information regarding defective items, it is recommended to check Couturecandy.com directly, as this will provide the most up-to-date policies and procedures.