What should I do if I received the wrong item?

If a customer receives the wrong item from Cottonbabies.com, the first step is to carefully review the order confirmation and packing slip to ensure that a mistake was indeed made. This process can help clarify whether the wrong item was sent or if there was an error in the order details. After confirming the issue, the customer should look for information on the current web page regarding returns and exchanges. Typically, Cotton Babies provides guidance on how to initiate a return or exchange for incorrect items. This may include filling out a specific form, providing order details, and returning the item in its original condition. It is essential to follow the outlined procedures to facilitate a smooth resolution. Customers are encouraged to check the shipping guidelines and any timeframes related to returns to ensure that they stay within the return period. By doing this, they can effectively address the issue and receive the correct item. For further details on the return process, it is advisable to consult the website, as it contains the most updated information regarding such situations.