What happens if my package gets lost during delivery?

If your package gets lost during delivery, we understand your concern and apologize for the inconvenience caused. However, at Cosmic-perfume.com, we take full responsibility for lost packages. In such a situation, we recommend reaching out to our customer support team immediately. Our dedicated and efficient team will initiate an investigation with the respective shipping carrier. If it is confirmed that the package is indeed lost, we will gladly offer you two options: a replacement order at no additional cost or a full refund of your purchase. Rest assured, we prioritize customer satisfaction and will work diligently to resolve any delivery issues promptly.