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What should I do if my CoolPad device won't turn on?

Asked 4 months ago
If a CoolPad device will not turn on, there are several steps that a user can take to troubleshoot the issue. First, ensure that the device has sufficient battery power. It is advisable to connect the device to a charger and allow it to charge for at least fifteen minutes. During this time, keep an eye out for any signs of charging, such as a charging icon appearing on the screen. After charging, attempt to power on the device by holding down the power button for a few seconds. If the device does not respond, consider performing a soft reset. This can typically be done by pressing and holding the power button in conjunction with the volume down button for about ten to fifteen seconds. This action may help reset any software glitches that might be preventing the device from powering on. If the device still does not turn on, it may be beneficial to examine the charging cable and adapter. Sometimes, faulty accessories can hinder the charging process. Additionally, checking for any visible damage on the device itself can provide insights into the issue. In instances where none of these steps work, it may be necessary to consult the troubleshooting section of the official CoolPad website. They often provide detailed information regarding device issues and can guide users through further steps or solutions.
Answered Aug 11th 2025

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