What should I do if my product is damaged upon delivery?

If a product is damaged upon delivery, it is important to take certain steps to ensure proper resolution. First, the customer should carefully inspect the item immediately upon arrival. If damage is evident, it is advisable to document the condition of the product with photographs. This visual evidence can be helpful in resolving the issue. Next, the customer should refer to the information available on the Conn's website regarding their return and exchange policy. There may be specific instructions for handling damaged items, including return procedures or replacement options. It is usually suggested to reach out to Conn's customer service for further assistance. The website may provide current contact details and additional guidance on how to proceed in such situations. Keeping all communication records and transaction details can also facilitate a smoother resolution process. Overall, acting swiftly and following the correct procedures can help resolve issues related to damaged products effectively.