What if the item I received is damaged or defective?

If you receive a damaged or defective item from ColoradoCyclist.com, we are here to help resolve the issue promptly. To ensure your satisfaction, please contact our customer service team within 48 hours of receiving the product. You can reach us via phone or email, providing details about the damage or defect, along with any relevant photos if possible. Our dedicated team will guide you through the return process and provide further instructions for returning the item. Once we receive the damaged or defective product, we will assess the issue and either replace it with a new item or offer you a refund. We strive to ensure your cycling experience is smooth and enjoyable, and we appreciate your understanding and cooperation in resolving this matter.