What if my new home is not ready on the moving day?

If a customer's new home is not ready on the scheduled moving day, Colonial Van Lines typically has protocols in place to manage such situations. It is important to communicate any potential delays in advance if possible. In cases where the new residence is not accessible, Colonial Van Lines may be able to offer temporary storage solutions. This allows customers to safely store their belongings until the new home is ready for move-in. Additionally, the customer should understand that there may be fees associated with storage services, as well as potential adjustment fees for rescheduling the delivery of belongings. To minimize any complications, it is advisable for customers to have contingency plans in place, such as identifying alternative storage options or temporary living arrangements. Keeping an open line of communication with the moving team is crucial, as they can provide guidance specific to the unique circumstances involved. Customers are encouraged to review relevant policies regarding moving delays and storage services on Colonial Van Lines' official website. There, one can find more information on how the company handles such situations, as well as contact information for any specific inquiries regarding individual circumstances.