What if the item I received is damaged or defective?

If the item you received from Chronicle Books is damaged or defective, we apologize for the inconvenience and will rectify the situation promptly. Please contact our customer service team within 30 days of receiving the product, and provide details about the issue along with a photo if possible. We will assess the damage or defect and provide you with a suitable solution. This may include a replacement of the item, a refund, or store credit. Our team is committed to ensuring your satisfaction, and we appreciate your cooperation in resolving any issues you may encounter with our products. Contact us via phone or email, and we will do our best to make it right.