What is your return policy?

Our return policy at Chasing-Fireflies.com is designed to provide customers with a convenient and hassle-free experience. We understand that sometimes returns are necessary, and we want to ensure your satisfaction. Within 30 days of purchase, you may return any merchandise for a full refund or exchange, as long as the item is unworn, in its original condition, and accompanied by the original packaging and tags. However, personalized, clearance, and final sale items are non-returnable. To initiate a return, simply fill out the online return form or contact our customer service team for assistance. For your convenience, we offer prepaid return labels for easy shipping. We strive to process returns promptly, usually within 5-7 business days after receipt, except during peak seasons when it may take longer. Customer satisfaction is our priority, and we are committed to providing exceptional service throughout the return process.