What is your return policy?

Our return policy at Charlotteswebjewelry.com is designed to ensure customer satisfaction. We offer a 30-day return window for all purchases made on our website. If you are not completely satisfied with your jewelry item, you can return it within 30 days of delivery for a refund or exchange. However, please note that custom-made or personalized items are non-returnable, except in cases of manufacturing defects. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Please ensure that the item is unused, in its original packaging, and accompanied by the purchase receipt. Once we receive and inspect the returned item, a refund or exchange will be processed promptly, based on your preference. We strive to make the return process as efficient and hassle-free as possible for our valued customers.