What is your return policy?

Century Novelty has a return policy designed to provide customers with satisfaction regarding their purchases. Customers have a limited period, typically within thirty days from the date of delivery, to initiate a return for most items. It is important to note that the items should be returned in their original condition, which includes being unused and in their original packaging, if applicable. This ensures that the products can be restocked or resold without any issues. Certain items may be marked as non-returnable, and these typically include personalized or custom-made products, as well as specific party supplies and seasonal items. To facilitate a return, customers are generally required to obtain a return authorization. This process may involve filling out a return request form, which can usually be found on the website. Once the return is authorized and the items are received back by Century Novelty, a refund may be processed. Refunds are frequently issued to the original payment method used at the time of purchase. It is advisable for customers to review the precise details of the return policy on the current web page, as policies may change or have more specific conditions. This ensures that customers are fully aware of their rights and obligations regarding returns.