CDUniverse.com typically allows customers to cancel or modify orders, but there are specific conditions that apply. Once an order is placed, it is usually processed quite quickly. Therefore, the ability to modify or cancel an order may depend on how much time has elapsed since the order was placed and whether it has already been processed for shipment.
If you wish to cancel or modify an order, the best course of action would be to check the current web page for specific policies and procedures regarding order changes or cancellations. There are usually sections within the website that detail the process for customers, which can provide the most accurate and up-to-date information.
It is advisable to act promptly, as changes may be limited to orders that are still in a processing state. Make sure to have your order number and any relevant details ready to facilitate the request. If the order has already been shipped, it may not be possible to cancel or modify it, in which case customers typically have the option to return items once they arrive. Thus, reviewing the return policy on the website might also be helpful in understanding what options are available after the order is fulfilled.