What should I do if BullGuard is not detecting a threat?
If BullGuard is not detecting a threat, there are several steps that can be taken to troubleshoot and potentially resolve the issue. First, ensure that the antivirus definitions and software are up to date. This is crucial, as the latest updates often include new virus definitions that permit the software to identify and eliminate emerging threats. Users can typically check for updates within the BullGuard interface.
Next, consider initiating a full system scan to thoroughly examine all files and programs on the device. Sometimes, quicker scans may miss certain threats. If the scan does not yield results, it may be beneficial to run a specialized malware removal tool to capture threats that BullGuard might not recognize.
Additionally, reviewing the settings in the BullGuard application is wise. Ensure that all protective features, such as real-time scanning, are enabled. Users might also want to check if the suspicious file or behavior has been incorrectly flagged as safe or ignored.
For further help and more specific tasks, they can refer to the support section on the BullGuard website, which often contains troubleshooting guides and additional resources.
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