What is the process for requesting a refund?

To request a refund from Brilliantstore.com, customers must first contact the customer service team to begin the process. Once contact is made, customers will need to provide their order number and details of the item they wish to return. The customer service team will then provide further instructions on how to proceed with the return, including any necessary documentation that may be required. Once the returned item is received and inspected, a refund will be issued within a certain timeframe, typically within a few business days. It's important to note that refunds are subject to the company's return policy and any applicable restocking fees.