What is your return policy?

BrickHouseSecurity.com offers a customer-friendly return policy. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange. It is important to note that the returned product must be in its original condition and packaging, along with all the included accessories. Additionally, custom-ordered products may not be eligible for returns unless they have a defect. To initiate a return, simply contact our customer support team, who will provide you with a return merchandise authorization (RMA) number. This will help us track and process your return efficiently. Please keep in mind that return shipping fees may apply, and original shipping charges are non-refundable. We strive to ensure a hassle-free experience for all our customers, and our return policy reflects our commitment to your satisfaction.