What should I do if my Brass & Burl item arrives damaged?

If a Brass & Burl item arrives damaged, it is important to assess the situation carefully. Start by taking photographs of the damage as evidence. This can be useful for any necessary claims or communication regarding the issue. After documenting the damage, the next step is to review the return and exchange policy featured on the Brass & Burl website. This policy typically outlines the procedures for reporting damage and securing a replacement or refund. While specific steps may vary, customers are generally advised to reach out to the company as soon as possible to report the damage. You will likely need to provide the order number and details about the item while submitting your claim. Be sure to include the photographs you took earlier to expedite the process. It is also beneficial to check relevant timeframes, as there might be specific conditions on how long customers have to report a damaged item after receipt. As customer inquiries often evolve, it is prudent to stay updated by visiting the Brass & Burl website for the most accurate information and any contact details you might need.