What is your exchange policy?

Our exchange policy at Bowwowdivas.com is designed to ensure customer satisfaction. If you receive a product that is damaged, defective, or does not meet your expectations, we offer a hassle-free exchange process. To be eligible for an exchange, items must be returned within 15 days of the purchase date, in their original condition, and with all tags and packaging intact. Please contact our customer support team to initiate an exchange and provide details about the issue encountered. We will guide you through the return process and provide a prepaid shipping label if necessary. Once we receive the returned item, we will promptly send a replacement product of the same value or offer a store credit, depending on your preference. Please note that we do not provide refunds, and all exchange requests are subject to our approval.