What is Bookbyte's policy on damaged or incorrect items received?

Bookbyte prioritizes customer satisfaction, ensuring a hassle-free experience if damaged or incorrect items are received. In such cases, we have a straightforward policy to resolve any issues promptly. Customers should contact our dedicated customer support team within 14 days to report any such problems. We may request photographs or other evidence to validate the issue raised. Once verified, customers will be provided with options for resolution, which could include a replacement, a refund, or store credit. Bookbyte covers return shipping costs for damaged or incorrect items. We strive to make the return process timely and convenient, ensuring that customers receive the right products in excellent condition. Our policy is designed to deliver a positive shopping experience and maintain our commitment to exceptional service.