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What should I do if I receive a damaged or defective item?

Asked 2 years ago
If a customer receives a damaged or defective item from Bodyartforms.com, the recommended course of action is to promptly assess the situation. Firstly, it is essential to gather all relevant information, including the order number, item details, and photographs of the damage, as this may be required for reporting purposes. Customers should refer to the specific return or exchange policies outlined on the Bodyartforms.com website, as they provide guidance on how to proceed in such situations. Typically, the process involves reaching out to Bodyartforms.com to report the issue, which can often be done through the contact information provided on their website. It is advisable to do this as soon as possible to ensure timely resolution. Bodyartforms.com may offer a replacement, repair, or refund depending on the nature of the issue. Additionally, customers should ensure that they follow any instructions provided for returning the damaged item, as adhering to these guidelines will help facilitate a smoother resolution process. Taking swift action will increase the likelihood of a satisfactory outcome.
Answered Aug 16th 2025

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