What is your return policy?

Our return policy at Bluerosepottery.com is designed to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, you may return it within 30 days of delivery for a refund or exchange. However, please note that personalized or custom-made items cannot be returned unless there is a manufacturing defect or damage during transit. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Once we receive the returned items in their original condition, we will issue the refund or process the exchange promptly. Please be aware that the customer is responsible for return shipping costs unless the return is due to an error on our part.