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Can I cancel a payment made through BitPay?

Asked 2 years ago
Once a payment has been processed through BitPay, the ability to cancel it depends on the specific circumstances of the transaction. If the payment is in the pending state and has not yet been completed by the merchant, it may be possible to cancel it. However, once a payment is confirmed and completed, it generally cannot be reversed or canceled. This is due to the nature of cryptocurrency transactions, which are typically permanent and irreversible. If a user wishes to explore the possibility of canceling a transaction, it is advisable to check the status of the payment within the BitPay Wallet or App. Additionally, users can review the relevant policies on the BitPay website for more details regarding their payment options. It is worth noting that contacting the merchant directly may also be beneficial if further assistance is needed.
Answered Aug 3rd 2025

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