What should I do if I receive a defective product?
Asked a year ago
If you receive a defective product from Bigtoyexpress.com, please contact our customer service team as soon as possible. We apologize for any inconvenience this may have caused and will work promptly to resolve the issue. Our team will provide instructions on how to return the product and will assist you in receiving a replacement or refund. Your satisfaction is our top priority, and we are committed to ensuring that you are fully satisfied with your purchase from Bigtoyexpress.com.
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