What if the item I received is damaged or defective?

If the item you received from Biggsports.com is damaged or defective, we apologize for any inconvenience caused. At Biggsports.com, we strive to provide high-quality products and excellent customer service. In such a situation, please contact our customer support team within 14 days of receiving the item. We will guide you through our hassle-free return or exchange process. To ensure a smooth resolution, kindly provide us with details and photographs of the damaged or defective item. Once we verify the issue, we will arrange for a replacement or issue a refund as per your preference. Your satisfaction is of utmost importance to us, and we will do our best to rectify the situation promptly.