What is your return policy?

Our return policy at Bigcatcoffees.com is designed to ensure customer satisfaction. We understand that occasionally, items may not meet your expectations. If you are not completely satisfied with your purchase, you can easily return it within 30 days of receipt for a refund or exchange. Please note that returns must be in original packaging and in unused condition. To initiate a return, simply contact our customer support team, who will guide you through the process. Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account. For any damaged or incorrect items received, please notify us within 48 hours, and we will take immediate steps to rectify the situation. At Bigcatcoffees.com, we strive to ensure a hassle-free return experience, guaranteeing your satisfaction with every purchase.