What is your return policy?

Our return policy at Bellocandle.com is designed to ensure customer satisfaction. We offer a hassle-free return process for any unused and undamaged items within 30 days of purchase. To initiate a return, customers can simply contact our customer support team via email or phone. Upon receipt of the returned item, we will inspect it to ensure its condition and issue a refund to the original payment method. However, please note that personalized or custom-made candles are non-refundable unless there is a manufacturing defect or shipping damage. We strive to provide the best customer service and make the return experience as seamless as possible. For more detailed information, please visit our Returns page on our website or get in touch with our friendly customer support team.