What if my package is lost or damaged during shipping?

If your package is lost or damaged during shipping, we apologize for the inconvenience and will assist you in resolving the issue. For lost packages, we recommend checking the tracking information provided to see if there are any updates on the delivery status. If the package is confirmed lost, please contact our customer service team with your order details, and we will initiate a thorough investigation with the shipping carrier to locate your package. In case of damaged items, please notify us within 48 hours of receiving the package, and provide us with photographic evidence of the damage. Our customer service team will promptly assist you in arranging a replacement or refund for the damaged items. Rest assured, we are committed to ensuring your satisfaction and will work to resolve any shipping issues that may arise.