What should I do if I receive a defective or damaged item?

If a customer receives a defective or damaged item from Bargainextreme.com, it is important to address the issue promptly. The first step is to carefully review the return policy outlined on the website. This policy typically includes important information regarding timelines for returns, eligibility of items, and instructions on how to initiate the return process. Next, the customer should document the condition of the item upon arrival. This may include taking clear photographs that showcase any defects or damage. This evidence can be helpful during the return process. Once the necessary documentation is prepared, the customer can proceed to initiate a return request as instructed in the return policy. This may involve filling out a return form or contacting customer service, depending on the guidelines provided. It is advisable to package the item securely to prevent further damage during return shipping. The current website may provide specific instructions for returning items, including any applicable return shipping costs or whether a prepaid shipping label will be provided. For the most accurate and up-to-date information, customers should refer to the relevant section on the Bargainextreme.com website.