What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Babykeba.com, it is important to take prompt action to address the issue. The first step is to thoroughly inspect the item and document any visible damage. Taking photographs of the damaged item can be especially useful for reference. Customers should also review the package in which the item arrived, as the condition of the packaging may provide additional context regarding the damage. Next, it is advisable to check the current policies regarding returns and exchanges on the Babykeba.com website. This information typically outlines the necessary steps to report a damaged item and initiate a return or exchange. Customers will often find instructions regarding how to contact customer support for assistance, which may include filling out a specific form or providing details about the order. Remember to keep all documentation, including receipts and any communication, until the matter is resolved. Acting swiftly and following the outlined processes helps ensure that customers are properly supported in addressing any concerns with their purchase from Babykeba.com.