What is your chargeback policy?

Authorize.Net does not have a specific chargeback policy of its own, as the handling of chargebacks is generally governed by the policies of the acquiring banks or payment processors that work with merchants using Authorize.Net services. Chargebacks occur when a customer disputes a transaction, and the bank subsequently reverses the transaction, which can be a complex process. Typically, merchants using Authorize.Net are responsible for managing chargebacks, including responding to them and providing evidence if they believe the chargeback is unjustified. This response usually involves submitting documentation to the bank that shows the transaction was valid and that the customer received the services or products for which they were charged. Merchants are encouraged to familiarize themselves with the chargeback policies of their acquiring bank, as these policies outline the specific procedures and timeframes that must be followed. Additionally, maintaining thorough transaction records, clear refund and return policies, and effective communication with customers can help merchants reduce the likelihood of chargebacks. For the most accurate and current information regarding handling chargebacks, it is advisable to refer to the official Authorize.Net website or the resources provided there.