What is your return policy?

Our return policy at Auntiesbeads.com aims to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the items within 30 days of receipt. We accept returns for items in their original condition, unused, and with all original tags and packaging intact. However, certain products, such as custom-made or personalized items, are non-returnable. To initiate a return, simply contact our customer service team with your order details. They will guide you through the process and provide a return authorization if applicable. Please note that the customer is responsible for the return shipping costs, unless the item received was damaged or defective. Once we receive the returned items, we will issue a refund to the original form of payment within 7-10 business days. Please be aware that shipping fees are non-refundable. We strive to provide a hassle-free return experience while prioritizing customer satisfaction.