What is the process for handling water service shut-offs?

The process for handling water service shut-offs typically involves a few key steps to ensure proper management and communication with affected customers. Initially, if a customer has an outstanding balance or a violation of service agreements, Atlanta Department of Watershed Management may issue a notification regarding the impending shut-off. This notification is usually sent in writing and provides details on the amount owed, the deadline for payment, and the potential consequences of non-payment. Following the notification, if the customer does not settle the balance by the specified deadline, a technician may be dispatched to perform the shut-off. The technician will physically close the valve that supplies water to the property. It is important to note that the customer is usually informed prior to this action, thereby allowing them an opportunity to resolve the issue before their service is discontinued. After a shut-off has taken place, the customer should be aware that service can be restored once the outstanding balance is cleared, and any necessary fees are paid. Customers are encouraged to review the Atlanta Department of Watershed Management's official website for specific details regarding policies, fees, and the exact processes involved in both shut-offs and restorations, as these can vary depending on individual circumstances.